1. Service Area and Operating Hours
We currently deliver exclusively within the **[Local University/College Name] campus** and the immediate surrounding neighborhoods (within a 2-mile radius). Please check our ordering page to confirm your address is within our service zone.
2. How It Works
- **Order Placement:** You submit your order via the website form.
- **Confirmation:** You will receive an SMS confirmation with an estimated delivery window (usually 30-45 minutes).
- **Preparation:** Your soup is freshly heated and sealed in temperature-retaining containers.
- **Delivery:** Our courier will notify you when they are approximately 5 minutes away.
- **Hand-Off:** For security and quality assurance, we prefer **doorstep hand-off**. If you require a contactless drop-off, please specify this in your order notes.
3. Receiving Your Perishable Order
Important:
As our soups are freshly made, they must be refrigerated if not consumed immediately. Please ensure you retrieve your order promptly upon notification of delivery.
- **Quality:** Soups are delivered warm and ready to eat.
- **Refrigeration:** If saving for later, transfer the soup to your own sealed container and refrigerate within 1 hour of delivery.
- **Issues:** For any concerns regarding the temperature or quality upon arrival, please review our Returns & Refunds Policy and contact us immediately.
